Request account or data deletion
You can request deletion of your SLOApps account and associated personal data without installing or signing in to the app. Email info@sloapps.com from your registered email address if possible, with the subject SLOApps account and data deletion. Include your username and say whether you want your account, associated personal data, or particular data deleted.
We may need to verify ownership before processing a request. Never send your password or verification codes.
Request deletion by emailThis opens an email draft. The request reaches us only after you send it.
Include your username
Open personalized email draftThese fields stay in this page and are not saved. You review and send the draft in your email app.
Remove your account in the app
- Open Backgammon and sign in to the account you want to remove.
- Open Settings → Account.
- Under Advanced → Delete account, select Delete and complete the confirmation prompts.
This removes the login account and public standings profile. It applies to your shared SLOApps account, not just the copy of Backgammon on this device.
Account removal does not erase every cloud record. For a request to erase retained personal data, use the email option above.
What is removed & what remains
| Information | What happens |
|---|---|
| Authentication account | Removed. You can no longer sign in to that account. |
| Public leaderboard profile | Removed from the public profile store. |
| Cloud game & account records | Marked as deleted and retained. This can include the username, email, account identifier, and backup data. No automatic purge period has been established. |
| Head-to-head records | The deleted player is masked in summaries. Match records and related identifiers can remain. |
| Diagnostics & service logs | Not automatically erased by account removal. Submitted diagnostic report files are configured to expire after 30 days; other logs and backups have separate retention settings. |
| Data on your device | Unchanged. See the device-data instructions below. |
Email us to request erasure of retained personal information or to ask about any information that needs to remain. We will review the request and explain applicable retention needs rather than treating account removal as complete data erasure.
Remove local device data
Deleting your SLOApps account does not clear Backgammon’s data from your device. To remove local progress and settings, use your operating system’s app-data removal controls or uninstall the app. Cloud/device backups and stored credentials can behave differently by platform; removing the app may not remove every backup or secure-storage entry.
If you want both local data and cloud account data removed, request cloud deletion separately. Tell us your device and operating system if you need help locating the relevant settings.
Need help?
If you can’t access your registered email, tell us that in your message and we’ll discuss how to verify ownership. Do not create a new account just to send a deletion request.
Contact info@sloapps.com, or read the privacy policy for more information about data handling.